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With the development of new routines, both by ourselves and those that we depend on to provide a service, the operational status of SOHO Commercial has stabilised. However, the necessity for staff to work from home and follow social distancing guidelines means that, despite the emergence of a “new normal”, we expect delays in the shipping of goods to continue. We would like to thank all of our customers for their patience, loyalty and support in recent weeks as we sought solutions that wo …

As part of our continued attempt to keep customers updated on the status of operational services throughout the COVID-19 pandemic, we have provided regular blog posts that detail the impact of the pandemic on our ability to supply goods. However, as the weeks have passed, we’ve noticed that couriers and businesses – ourselves included – have settled into a routine that has lead to the development of an operational status quo. As a result, we have taken the decision to reduce the frequenc …

In 2015, Bill Gates, presented a TED Talk on the implications of a global unpreparedness for the next pandemic. During the talk he stated that “The failure to prepare could allow the next epidemic to be dramatically more devastating then Ebola” (2015). However, Gates’ warning of a lack of preparedness is not new. For decades, science journalism and popular science literature has been littered with articles and publications that warn of the dangers posed by a global pandemic. Writing fo …

As Covid-19 continues to impact the operational functionalities of businesses across the UK, and Easter adds extra delays to the shipping of goods, we feel that it is our duty to ensure all customers have the most up to date information regarding our status. Therefore, we ask that you all continue to read the update below.CommunicationAll staff will continue to handle calls until the close of business today, with lines reopening again on Tuesday 13 April at 9am. Due to the Easter break, we …

As Covid-19 continues to impact the operational functionalities of businesses across the UK, we feel that it is our duty as a considerate supplier of essential goods to continue updating customers on our operational status. For all the latest information, please read below.CommunicationAll staff continue to handle calls while working from home. Due to the volume of calls we are receiving, delays are likely. If you are unable to get through on the telephone, we recommend sending an email t …

As part of our continued attempt to keep customers updated on the status of operational services throughout the Covid-19 pandemic, please read the latest information below.CommunicationAll staff are now able to handle calls while working from home. However, due to the high volumes of calls being received, delays are still likely. If you are unable to get through on the telephone, we recommend sending an email to your sales representative, or to sales@sohocommercial.com.CollectionsStrict, …

As the Covid-19 pandemic continues to affect business operations across the world, SOHO Commercial would like to update you on our response to the situation, what this means for the service we provide, and how this will affect the customer.Communication Over the weekend, our I.T. support team successfully completed the work necessary for all staff to handle calls while working from home. Whilst this is good news, we still expect some delays to calls being answered. We apologise for the in …

In an ever changing situation that has affected businesses globally, we understand your concerns regarding Covid-19 and the impact it may have on our ability to ship products from our distribution centre. In a bid to allay any fears or concerns regarding our operation and expedition of orders, we would like to update you with the latest information on how our service is being impacted by Covid-19 and Government advice.Communication Our I.T. Support team have been working extremely hard …

As the situation surrounding Covid-19 evolves, so to does the impact on businesses and the public. In a bid to ease minds, and provide as efficient service as possible, we aim to publish daily updates to ensure our customers are informed of the current status of SOHO Commercial, how we are enacting on Government advice and NHS guidelines, and what this means as for you we move forward. The following post contains the latest information regarding communication channels, despatch and the …